This Privacy Policy explains what Jolly Talk collects, why, who we share it with, and the choices you have.
What we collect
Your phone number, the profile details you enter, your wallet and call history, and basic device information needed to keep the service running.
- Account: phone number, name, gender, date of birth, city, avatar, mood, bio, interests, languages and zodiac sign.
- Wallet and activity: coin purchases, coins spent, gifts, and call details (who, when, how long, coins spent).
- Chats: the messages you send, stored so they can be delivered and shown in your chat history.
- Device: a notification token and basic technical data needed to deliver calls and keep the app secure.
- Creators also: the application details, photos and voice sample they submit, and the PAN and bank details needed for payouts.
What we never share
Creators never see your phone number. We don’t sell your personal data.
Calls
Calls are not recorded. We may keep short metadata (time, duration, coins spent) for billing and safety.
How we use it
- To create and secure your account and verify your number by OTP.
- To show you creators who speak your language, and to connect and bill calls and chats.
- To process payments, pay creators and keep accounts as the law requires.
- To review reports and keep the community safe.
Who we share it with
Only the service providers that help us run Jolly Talk, and only what they need: our calling partner (Agora) to carry calls, payment gateways (Razorpay, Cashfree) to take payments, SMS and push notification providers to reach you, and our hosting provider. We also disclose information where the law requires it.
How long we keep it
We keep your data while your account is active. You can delete your account in the app (Settings → Delete account) or on the web at /account-deletion. Signing in again within 30 days cancels the deletion; after 30 days the account is erased.
- Erased: your phone number, name, gender, date of birth, city, avatar, mood, bio, interests, languages, creator profile and photos, Google sign-in link and email, devices, favourites, blocks, notifications, notification token, the messages you sent (text, photos and voice notes; the other person sees “Message deleted”), the text of your support tickets, your call reviews, creator application details and voice sample, KYC documents and bank details.
- Kept, under a number that no longer identifies you: coin purchases, the coin and earnings ledgers, call and gift records, and withdrawals, because GST and income-tax law require us to keep them (up to 8 years). For creators who had TDS deducted we also keep the PAN and the name on it, which TDS returns and certificates require.
- Kept for safety: reports made about an account, so deleting an account can’t erase a report against it.
We keep only a one-way fingerprint of a deleted phone number, so the number can sign up again as a new account (without a second welcome bonus).
Your choices
You can edit your profile, change notification settings, or delete your account at any time. You can ask for a copy of your data (profile, purchases, coin and earnings history, calls, chat history details and notifications) through in-app support or at privacy@jollytalk.app; we send it as a file. You can also ask us to correct it.
Children
Jolly Talk is only for adults. We do not knowingly collect data from anyone under 18, and we delete it if we learn that we have.
Security
Data travels over encrypted connections and access inside our team is limited to the people who need it. We never store card or UPI details; the payment gateway handles them.
Contact
Questions about privacy? Write to privacy@jollytalk.app. Our grievance officer can be reached at the same address and responds within 15 days.