Welcome to Jolly Talk, a voice and video calling and chat app operated by Vexora (“we”, “us”). By creating an account or using the app (the “Service”) you agree to these Terms of Service. Please read them carefully.
1. Eligibility
You must be at least 18 years old to use Jolly Talk. By creating an account you confirm that you are 18 or older and that the information you provide is accurate.
2. Your account
You sign in with your mobile number and a one-time password (OTP). You are responsible for everything that happens under your account. Keep your phone and OTP private and tell us immediately if you suspect misuse. Your account can be signed in on one device at a time; signing in on a new device signs the old one out.
3. Coins and payments
Coins are a virtual currency for use inside Jolly Talk only. They have no cash value, cannot be transferred or sold, and are non-refundable except as described in our Refund & Cancellation policy or where the law requires. Payments are processed by our payment partners (such as Razorpay and Cashfree); coins are added once the payment is confirmed.
- Calls are charged per minute in coins, at the rate shown on the creator’s profile before you call. Each minute that has started is charged. You need enough coins for at least two minutes to start a call, and the call ends when you run out.
- Short calls that end within the first 30 seconds are refunded in full, automatically.
- Chat costs a few coins for each message you send to a creator, as shown in the chat.
- Gifts cost the fixed number of coins shown on each gift.
Prices, coin packs and rates are shown in the app and may change; a change never affects coins you already hold.
4. Creators
Creators are independent users who applied to take paid calls and chats and were approved by us. They are not our employees or agents. Creators earn a share of what users spend with them under our Creator Payment Policy, and must follow our Go Live Policy and Community Guidelines.
5. Conduct
Be respectful. Harassment, sexual content, hate speech, asking for personal details or money, recording others without consent, and promoting other platforms are not allowed and may lead to a permanent ban. Our Community Guidelines form part of these terms.
6. Calls and content
Calls are carried in real time by our calling partner (Agora) and are not recorded by us. You are responsible for what you say and share. We may review reported chats and call metadata to keep the community safe, and remove content or restrict accounts that break these terms.
7. Termination and deletion
We may suspend or close accounts that break these terms, and coins or earnings on an account closed for a serious violation may be forfeited. You can delete your account at any time from Settings or at /account-deletion on our website; it is permanently erased after 30 days, and signing in again before then cancels the deletion. Records that tax law requires us to keep are retained as described in the Privacy Policy.
8. Disclaimer and liability
The Service is provided “as is”. We do our best to keep it available and working, but calls depend on networks we don’t control. To the maximum extent permitted by law, we are not liable for indirect or consequential losses arising from your use of the Service, and our total liability is limited to the amount you paid us in the three months before the claim.
9. Governing law
These terms are governed by the laws of India. Courts in India have exclusive jurisdiction over any dispute.
10. Changes
We may update these terms. If the changes are significant we’ll tell you in the app before they take effect. Continuing to use Jolly Talk after that means you accept the updated terms.
11. Contact
Questions about these terms? Write to support@jollytalk.app.