This policy covers coin purchases and other payments in Jolly Talk.
Failed payments
If money was debited but coins weren’t added, it’s refunded to the original payment method within 5–7 working days.
Dropped calls
Calls that end in the first 30 seconds, for any reason including a network issue, are refunded in coins automatically as soon as they end.
Unused coins
Coins can’t be exchanged back for money.
Cancellation
Coins are delivered to your wallet the moment your payment is confirmed, so an order can’t be cancelled after that. If a payment is still pending or fails, no coins are added and nothing is charged.
Duplicate or unauthorised payments
If you were charged twice for one order, or see a payment you didn’t make, contact us with the payment reference. Verified duplicate charges are refunded to the original payment method.
How to ask for help
Chat with Sparky in the app and tap “Talk to an agent”, or email support@jollytalk.app with your registered phone number and the order or payment reference. Approved refunds go back through the payment gateway and usually reflect in 5–7 working days, depending on your bank.